Where will my advertisement appear?

InfoElCoco is an email marketing service. Each advertisement is sent directly by email to our subscriber list.

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What does “ADS” mean?

We use “ad” to refer to each email campaign that we send to our subscriber list.

 

How often can I send my ads if I purchase a package?

You may request your preferred dates. Scheduling depends on availability, and requests should be submitted at least one day in advance.

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Can I schedule an ad on Sunday?

No. Sunday is the only day on which we do not send advertisements.

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What information can I include in my campaign?

You may include images, text, contact information, website links and a YouTube video link. We can create the campaign for you or use an electronic flyer that you provide.

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Which file formats do you accept? Can I send a Word document?

Yes. We accept JPG, PNG, PDF, PSD, AI and Word files. We will adapt your file when necessary so that it can be sent through our email system.

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Can I include a link?

Yes. You may include links to your website, social media account, WhatsApp or another relevant page.

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Can I include a video?

You may include a YouTube video link.

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Do I have to use all my credits for the same advertisement?

No. You may use your credits for different advertisements, products, services or information that you want to promote.

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How long are my credits valid?

Advertising packages expire 12 months after the purchase date.

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Can I transfer my credits to another person?

Yes. Please email us your authorization and the contact information of the person who will receive the credits.

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I am subscribed, but I do not see the advertisements in my inbox. What should I do?

Please check your spam, promotions, newsletters and other folders. If you find our emails there, add info@infoelcoco.com to your contacts or trusted senders list.

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I used to receive the advertisements, but I no longer see them. What should I do?

Please email us at info@infoelcoco.com so that we can check your subscription. You may also subscribe again using the form on our website.